COVID-19 Information for our customers


COVID-19

Information for our customers

First and foremost, we apologise for any inconvenience caused during these unprecedented times.

As we continue to follow government guidance, we’ll ensure to publish any updates to our current offering as and when they are available through this page. Please do continue to check back.

Customer Services

Our customer service team have reverted to remote working and our working hours are 09:00 - 17:00 GMT, Monday to Friday. Our team is doing everything they can to get back to all customers within 48-72 hours. The phone lines are exceptionally busy at the moment therefore we would appreciate it if you could please contact us via live chat on our website, or via email here.

Purchasing

You can still purchase Wattbikes via our website and our lead times are visible across all of the Wattbike products. 

If you have already placed an order, the lead time you were provided at time of purchase is the same. This may change due to government guidelines however we will update our customers immediately if this happens. 

Deliveries

Wattbike is now taking further measures to protect the welfare of colleagues and customers.  With immediate effect, we will deliver to the doorstep or the customer nominated safe place. No product will be left without customer agreement.  This applies to the in-house delivery team and 3rd party couriers.  We will still continue to deliver boxed and assembled but following the same measures.

This will be reinforced on the pre-call and booking calls by asking whether there is a safe place to deliver and whether you are able to accept doorstep delivery.  If this is not possible delivery will be postponed until it is deemed safe to deliver.

Servicing

Wattbike and our service agents are now completing domestic servicing and repairs across England, Wales and Northern Ireland. Unfortunately, we are still unable to complete domestic servicing and repairs in Scotland. This will be under continual review following government guidelines. Our team is currently working through requests as quickly as possible. If you are expecting a service agent visit please bear with us and we will be in touch in due course via telephone to discuss further.