Introduction

Wattbike Limited (“Wattbike”, “we” or “us”) is committed to protecting the privacy of everyone we interact with whether through our website Wattbike.com (“the Site”) or otherwise. Please read this Privacy Policy to understand how we use and protect the information that you provide to us.

This Privacy Policy may change from time to time, you should read it regularly.

Our Site may contain links to other websites that we are not responsible for. You should read the privacy policy of each website you visit that collects personal information so that you are aware of how your personal information will be processed by those websites.

1. When we will collect personal data about you

We will collect personal data about you in the following circumstances: -

• When you contact us via the "Contact” link on our Site, email us or register on our Site
• When you contact us, or we interact with you, by telephone, email or post
• Automatically by your internet browser when you visit our Site (see our Cookies policy below)
• If you place an order for goods and when you subsequently submit payment for that order
• If you request a quotation for goods

2. What personal data will we process about you?

Through our interactions with you, we will collect the following personal data: -

• your name
• your contact details (such as your address, telephone number and email address) 
• credit/debit card information (if you place an order)
• information you choose to post on our message board or to provide during our interactions with you
• information relating to your device for analytics and advertising purposes and to enable our website to function properly (see our cookie policy for further information).

We do not request any information that constitutes special category data. Special category data is personal data relating to certain factors such as your health, sexual orientation, religious beliefs, biometric or genetic data or information about political opinions.

3. How we use the personal data we collect

We will use your personal data to: -

• process your orders
• fulfil our contractual obligations to you
• provide you with a quote
• respond to enquiries
• process payments
• send you our email newsletter (if you have subscribed)
• send you a copy of our brochure (if you requested one)
• ask for your feedback

We will also process your personal data for: 

• general administration and reporting purposes
• security purposes to protect your personal data held and/or processed by us
• managing complaints and defending legal rights
• training and monitoring purposes
• pursuing debts (if we ever need to)

4. What lawful basis do we rely on?

We will only use your personal data for purposes and in ways that are fair and lawful. We will use your personal data in the following circumstances:

• Where it is necessary in our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.
• Where we have been given your consent.
• Where it is necessary to perform a contract or to take steps with a view to entering a contract with you.

5. How long do we keep your personal data for?

We keep your personal data for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, resolve complaints and enforce our rights. As a result, the length of time that we keep your information will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it.

6. Who we share your personal data with

We will share the personal data we hold about you with the following categories of organisations. We only ever share your information where necessary to run our business and are always subject to appropriate contractual requirements to ensure that they also protect your privacy.

• IT service providers who we use, for example, to host our Site, to manage and maintain the IT systems we use and who help us develop new and improved systems
• Couriers 
• Marketing service providers, for example, to send our newsletter out or customer surveys
• If we sell our business, any prospective purchase
• Other companies which are part of the group of companies which we may be part of from time to time.
• Finance providers such as V12. Please see V12’s privacy statement for more information
• Maintenance and service companies who help maintain our products

7. Where in the world we will transfer your personal data to 

Your personal data may occasionally be accessed or held by third parties outside the UK and European Economic Area (EEA).

Whereas in the EU and UK, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, we will make sure that appropriate safeguards are in place to ensure that it is protected in accordance with UK data protection law regardless of where it is stored or accessed from. These might include:

• Sending personal information only to countries that the European Authorities have indicated as having adequate data protection laws in place.
• Putting in place contracts that require third parties to protect your personal data to at least an equivalent standard.

8. How do we keep your personal data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally and inadvertently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have business need to know it.

We have put in place procedures to detect and respond to any suspected or known personal breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Your rights

Data protection rules give you a number of rights in relation to your personal data. You can exercise these rights at any time by contacting us by email at dpo@wattbike.com or as described below.

You: - 

• can request that we don’t send marketing material to you. Every email you receive will include an unsubscribe option
• have a right to correct any information we hold about you if that information is incorrect or incomplete
• have the right to access your personal data and to request a copy of it. This is known as a data subject access request
• can request to have your personal data erased or transferred either to you or a third party in a commonly used format or to have the use of your personal data restricted

You should be aware that these rights are not all absolute and some will only apply in certain circumstances.

10. Complaints

If you have any questions about how we handle your personal data or are unhappy about how we have done so, you can e-mail us at dpo@wattbike.com You also have the right to raise any complaint with the ICO (Information Commissioner’s Office). You can do this by contacting them: -

• By Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• By Phone: 0303 123 1113