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Regular servicing keeps your Wattbike performing at its best.
A certified Wattbike engineer will inspect the internal drivetrain components and adjustment touchpoints, as well as assess the overall condition of the bike. They will then replace any key components as defined within each tier to maximise the performance, reliability and longevity of your Wattbike.
We recommend servicing your Wattbike every 1–2 years, depending on usage and other factors. For more advice on frequency of servicing, take the quiz, or read our guide.
SERVICING TIERS
TIER 1 - TUNE & CHECK
£189
This service is designed for Wattbikes that are used up to 3 times per week, with typical ride durations of less than 30 minutes, and have been serviced within the last two years.
What's included
✓
Functional checks
✓
Key electrical system checks
✓
Essential drivetrain components replaced
✓
Prevents small issues from becoming expensive ones
✗
Doesn't include additional drivetrain components that affect smoothness, seals or adjustment points.
✗
Doesn't include a cosmetic refresh
Outcome
Your Wattbike is safe, functional, and operating as it should.
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TIER 2 – TUNE, REFRESH & PROTECT
£279
This service is designed for Wattbikes that are used 3–5 times per week, with typical ride durations between 30 and 90 minutes, and have not been serviced within the last two years.
What's included
✓
In-depth functional checks
✓
Key sensor system components replaced
✓
Covers additional drivetrain components that affect smoothness, seals and adjustment points.
✓
Helps reduce noise, movement or looseness that develops over time
✓
Cosmetic refresh
✗
Doesn't include calibration or in-depth bike restoration
Outcome
A deeper service with a visible refresh - your bike will run smoothly and look noticeably sharper and more cared for.
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TIER 3 – WORKSHOP REBUILD & RESTORATION
£599
This service is designed for Wattbikes that are used 5+ times per week, with typical ride durations of 60 minutes or longer, or for those looking to restore their bike to like-new performance.
What's included
✓
In-depth functional checks
✓
All drivetrain components, seals, adjustment points and key sensors replaced
✓
Bike restoration to eliminate any noise, movement or looseness that may have developed over time, helping to restore your Wattbike to its optimal condition
✓
Best for longevity, resale value, and performance confidence
✓
Accurate calibration
✓
Carried out at Wattbike HQ by our specialist engineers
Outcome
Your bike is restored to ‘as new’ performance, with a cosmetic refresh.
FIND OUT MORE
Why Service Your Wattbike?
Maintains accuracy
Keep your data reliable and precise.
Extends lifespan
Protect your investment for the long term.
Improves performance
Smooth, quiet and ready to ride.
Peace of mind
Ride with confidence every time.
|
Parts Covered | Tier 1 | Tier 2 | Tier 3 |
|---|---|---|---|
Chain | |||
Touchpad | |||
Chain Tensioner Felt | |||
Shifter Batteries* | |||
Arm Pads | |||
Data Cable** | |||
Saddle*** | |||
Power & Input Sockets* | |||
Lock Levers | |||
Adjustment Levers | |||
Shifter Hoods* | |||
Bar Tape* | |||
Drive Belt | |||
Main Drive Axles | |||
Main Axle Bearings | |||
All Decals | |||
Calibration |
* Smart bikes only
** Air bikes only
*** Comfort/race/hybrid – like for like replacement based on stock availability
The parts shown in this table are not the full list of mandatory parts for each tier – for our full list of parts per tier click here. There are also additional parts changed in each tier at the technician's discretion.
Home Service FAQs
How do I know which service tier I need?
Our home services are offered in different tiers depending on the work your Wattbike requires. If you're unsure which service is right for you, our Customer Services team can help you choose the most appropriate option before you book.
What happens if I book the wrong service tier?
Don't worry — we understand that it isn't always possible to know exactly what your bike needs before an engineer has inspected it. If the engineer determines that a higher service tier is required, they will explain what additional work is needed and provide the cost before carrying it out. This must be paid for via Customer Services before work commences.
Can I upgrade my service during the appointment?
Yes. If the engineer identifies additional work that falls under a higher service tier, we can arrange this during your appointment where possible, provided there are no time constraints. Any additional charges must be paid before the engineer can carry out the extra work. If payment cannot be taken at the time, the engineer will complete the work included in the service you originally booked. Any additional work can then be arranged separately.
What happens if my bike needs more work than can be completed during a home visit?
Occasionally, a repair may require specialist equipment or further investigation at our HQ. If this happens, we'll discuss the options with you and arrange for the bike to be returned to our HQ if necessary. Any work outside the service tier you originally booked will be quoted and agreed with you before it is carried out.
What warranty do I get with my service?
All labour carried out during a Wattbike home service is covered by a 90-day workmanship guarantee. Replacement parts are covered by their own individual warranties, which may vary. The workmanship guarantee covers the work completed during your service visit. If the same fault reoccurs, or a part fitted during the service fails within 90 days, we'll arrange a further service visit and cover the cost of the return visit, subject to the Service Terms & Conditions.
What isn't covered by the service guarantee?
The service guarantee doesn't cover new or unrelated faults, normal wear and tear, accidental damage, misuse, corrosion or damage caused by sweat or moisture, or repairs/modifications carried out by anyone other than Wattbike or an authorised service provider.
What do I do if an issue reoccurs?
If you believe there is an issue with work completed during your service, please contact us within 90 days of the original service and within 10 days of becoming aware of the issue. We'll review the problem and advise you on the next steps.
What if I need to cancel or rearrange my appointment?
Please give us at least one full business day's notice if you need to cancel or rearrange your appointment. If you live in a surcharge area, we'll need three full business days' notice because of the additional travel arrangements required. Please contact our Customer Services team and the engineer handling your booking so we can rearrange the appointment and minimise disruption to their route.
What happens if I miss my appointment?
If the engineer is unable to complete the service because you're not available, they cannot access the property, the bike isn't available, or the working environment isn't suitable, the appointment may be treated as a failed visit. A £90 rebooking fee may apply, along with any reasonable additional travel costs incurred as a result of the failed appointment.
What do I need to do before the engineer arrives?
Please make sure the bike is accessible and that there is enough safe working space around it. It's also important that the information provided when booking is accurate and that any agreed preparation has been completed. Whilst the engineers will clean the bike as part of the service, we ask that customers ensure that the bike and surrounding areas are cleaned of any sweat or grime ahead of their arrival.
Can I get help choosing the right service before I book?
Absolutely. If you're unsure which service tier is right for your bike, please contact our Customer Services team before booking. We'd much rather help you choose the right service than have you book something that isn't suitable.
Will the engineer always be able to fix my bike during the appointment?
Our engineers will always aim to complete the service during the scheduled visit. However, some faults can only be diagnosed once the bike has been inspected, and additional parts, work or specialist equipment may occasionally be required.
Can Wattbike refuse a home service?
In some circumstances, yes. This may include an unsafe working environment, inaccessible equipment, evidence of misuse or unauthorised modifications, or abusive or threatening behaviour. If we're unable to safely carry out the service, we'll explain why and refund any unused service fees, subject to the applicable travel and administration charge, or book the bike to be returned to our HQ for servicing.
How do I add a loan bike to my Tier 3 service order?
Once you have made your purchase, just email info@wattbike.com to request your loan bikes. Please note loan bike are not guaranteed as availability is limited.
Still not sure? Talk to our customer service team before you book.