Terms of service

In order to protect your interests, you should read these Conditions carefully before placing an order with us. If you require any changes to these Conditions, you should ask us to put these in writing.

1. Definitions

In these Conditions the following expressions have the following meanings unless inconsistent with the context:

• ‘Conditions’ — these terms and conditions;
• ‘Contract’ — any agreement for the sale and purchase of Goods from us to you;
• ‘Cooling Off Period’ — means as described in point 36;
• ‘Delivery Address’ — the address for delivery of the Goods within the United Kingdom or Republic of Ireland as set out in the Order Acknowledgment or as may have been agreed between you and us in writing from time to time;
• ‘Goods’ — all goods supplied by us to you under the Contract;
• ‘Mainland Great Britain’ — England, Scotland, and Wales;
• ‘Notice of Cancellation’ — any notice of your intention to cancel the Contract provided by you to us in accordance with Condition 8;
• ‘Order Acknowledgment’ — written confirmation by us of our acceptance of your order;
• ‘Price’ — the price payable by you for the Goods;
• ‘Site’ — www.wattbike.com;
• ‘Working Day’ — any day from Monday to Friday other than a statutory holiday or public holiday in England;
• ‘we’, ‘us’ or ‘our’ — Wattbike Limited, a company registered in England and Wales with company number 5554245;
• ‘you’ or ‘your’ — the person who has accepted these Conditions.

2. Basis of Contract

2.1. These Conditions shall apply to the sale by us of all Goods purchased by you.

2.2. The contract only applies to Goods purchased in Great Britain, Ireland, America, and Australia.

2.3. Each Contract shall be made when we issue an Order Acknowledgement to you by e-mail and not before.

2.4. We shall not be responsible for any promises or claims concerning the Goods which are not made by us, our employees, or agents.

2.5. Any error or omission in any information or document issued by us shall be liable to correction provided that such correction does not materially affect the Contract.

3. Price

3.1. The Price to be paid by you is that displayed on the Site as at the time when your order is received by us.

3.2. In the event that we discover a genuine error in the Price for the Goods ordered by you as displayed on the Site, we shall notify you as soon as possible providing you the option of either reconfirming the order at the correct Price or cancelling the order.

3.3. All Prices are quoted inclusive of VAT unless otherwise stated.

3.4. The costs of standard working day delivery to mainland Great Britain shall be charged in addition to the Price and will be as displayed on the Site at the time your order is received by us.

4. Payment

4.1. Payment for the Goods shall be due at the time of order placement, payment is to be made by one of the following credit or debit cards: MasterCard, Visa, Maestro, or Solo.

4.2. Payments for Goods shall only be accepted in sterling. Unless otherwise agreed in writing any payment received from you in any other currency will not be deemed to be payment for the Goods in question.

5. Packaging

5.1. The packaging of the Goods will be determined at our discretion. We reserve the right to package the Goods in a manner and quantity that we deem appropriate.

5.2. We are not obligated to adhere to any specific packaging requests or instructions from you. Our packaging is designed to ensure the protection of the contents. If a delivery is rejected due to packaging damage, but the Goods inside remain undamaged, a redelivery charge may apply.

6. Delivery

6.1. The Goods shall be delivered when they are delivered to the Delivery Address.

6.2. We shall reasonably endeavour to deliver the Goods on the date(s) set out in the Order Acknowledgement or as otherwise agreed between you and us in writing or on the phone from time to time ("the Anticipated Delivery Date”), but we shall not be held responsible for any delays in delivery caused by circumstances beyond our reasonable control.

6.3. If delivery is delayed for more than 30 Working Days you shall be entitled to cancel the Contract and recover your reasonable losses from us.

7. Risk and Title of Goods

Risk of damage to or loss of the Goods shall pass to you:

• At the time of delivery to the Delivery Address; or
• If you wrongfully fail to take delivery, then risk shall pass to you at the time when we have tendered delivery of the Goods, but you shall not be responsible for any damage to the Goods caused by our negligence.

Ownership of the Goods shall pass to you on delivery.

8. Cancellations

Under the Consumer Rights Act, you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose, or not as described, and get a full refund. This right is limited to 30 days from the date you buy your product.

If you wish to cancel the Contract, you must:

• Provide us with a Notice of Cancellation;
• Either arrange for pickup by Wattbike at a price to be quoted on request or return the Goods at your own expense;
• Keep the Goods in your possession and take reasonable care of them before you return them to us.

9. Complaints, Warranties and the Return of Goods

If you are not entirely happy with your recent experience, please raise a complaint by contacting our Customer Service Team on info@wattbike.com or +44(0)115 945 5450.

We provide a fully transferable parts only warranty in respect of Goods which are Wattbikes that such Goods will be free from material defects in materials or workmanship for:

• 6 months from the date of delivery for consumable parts;
• 1 year from the date of delivery for moving parts and wearing parts;
• 2 Years from date of delivery for other parts and the Monitor;
• 5 Years from the date of delivery on the frame.

10. Reconditioned Wattbikes

• 6 months from the date of delivery for consumable parts;
• 1 year from the date of delivery for moving parts and wearing parts;
• 1 year from date of delivery for other parts and the Monitor;
• 2 Years from the date of delivery on the frame.

11. Liability

Nothing in these Conditions excludes or limits our liability for negligence.

We shall not be liable for any losses under the Contract which:

• Were not foreseeable to us at the time when the contract was made;
• Relate to any business undertaken by you;
• Were not caused by any breach of the Contract by us, our agents, or employees.

12. Force Majeure

We shall be not liable to you or deemed to be in breach of this Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Contract, if the delay or failure was due to any cause beyond our reasonable control such as (but without limitation) any strike, lock-out or another form of industrial action, failure of a utility service or transport network, an act of God, war, riot, civil commotion, malicious damage, compliance with any law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of supplier or sub-contractors or inability to obtain materials required for the performance of the Contract.

13. Data Protection

We respect your privacy. We will only use your personal data to process your orders and for purposes described in our Privacy Policy. Please review the Privacy Policy on our website for more information about how we handle your data.

14. Promotions

Promotional codes and offers:

• Can only be applied against items that are listed at full price unless stated otherwise.
• Can not be combined with other promotional codes.
• Can not be used in conjunction with any other offer.
• Can not be redeemed for any cash value.
• Can not be transferred.